Case study · Logistics & Courier

Signed PODs on Customer Statements Reduce Debtor Days

A cloud-based AR/POD solution integrated with the ERP adds signed-POD links to customer statements, cutting call-centre load and debtor age.

01 The challenge

The debtors team spent significant time responding to proof of delivery queries, which slowed down collections.

02 The solution

DAS implemented a cloud-based accounts receivable / POD solution and integrated it with the existing ERP to add hyperlinks to signed PODs on customer statements.

03 The result

A dramatic reduction in call-centre load on POD enquiries, and a lower average age of the debtors book.

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